Support

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Reach us via WhatsApp or email. We respond within 24 hours.

WhatsApp support

+234 907 991 6807

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Email support

help@payablehq.xyz

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Common questions

How do I send money?
Message Payable on WhatsApp and say "send money". Our AI will guide you through the process step by step.
How do I top up my wallet?
After registration, you receive a dedicated bank account number. Transfer money to it from any bank — your wallet is credited automatically.
How long does a transfer take?
Africa-to-Africa transfers: 30 minutes or less. International transfers: 1–3 business days depending on the destination.
What if my phone is lost or stolen?
Go to payablehq.xyz/block-account and enter your email and PIN to block your account immediately. Or email help@payablehq.xyz.
How do I verify my identity?
After registration, Payable sends a KYC form on WhatsApp. For Nigeria, use your BVN. Other countries use a national ID or passport.